Warranty Service

The package content of Yukon Advanced Optics® optical and optoelectronical devices includes a warranty card.  The warranty card confirms that the Yukon Advanced Optics® product you purchased was supplied without defects and guarantees the repair of manufacturer defects during the warranty period provided, if the item has been used in accordance with the user manual. The Manufacturer warrants its products against defects in materials and workmanship for a period of ten years for daylight sights, three years for digital NV devices, mounts from the moment of initial purchase or from the manufacturing date if there is no receipt to prove purchase. To avoid any problems, we recommend becoming familiar with the device’s user manual.

 

The warranty does not cover any external damage to the device, its casing or adjustable parts’ movements (i.e. smooth movement or rough movement). The manufacturer has the right to render the warranty null and void in the following cases:
–   if the device has been modified or tampered with,
–   if the device has been dropped or has marks of mechanical or chemical damage,
–   if the device has been tampered with by unauthorized repair,
–   if the device has been damaged as a result of fire or natural disasters,
–  if the device has been damaged as a result of liquids or other substances getting inside,
–  if the serial number of the device has been modified, rubbed off, removed or is illegible, or has been programmatically deleted (for devices with unique serial number).

 

In the event of activating the warranty repair service, please contact the distributor where the device was purchased or contact the national distributor in your country.

 

Any product returned under this warranty should be packaged in a sturdy, outside shipping carton, to prevent damage in transit.

 

In addition, it must be accompanied with the following items:
1. Letter with a detailed description of the arisen problem and indicating error conditions.
2. Copy of the original receipt showing when and where the product was purchased.
3. Return Shipping Information, including the return address and contact person.
4. This Warranty Card filled in by the seller.

 

The manufacturer or national distributor is entitled to deny free warranty service if the mentioned above documents are incomplete or illegible.
Please contact our service centre with any questions you might have at e-mail: support@yukonopticsglobal.com.

 

Please note!
The warranty period for rechargeable batteries/units (including those included into the package) is one year.